If for any reason you are unsatisfied with my products, please reach out to me via email at karilindcreates@gmail.com 

We use secure third-party banking to verify payment. We never see your bank or credit card information. Your identity and order information is never shared or sold to marketing companies or third party businesses.

- Credit / Debit Cards

- Offline Payments are accepted via Venmo upon request

If you are local in the Kansas City Metro Area - you can pick up your order(s) on the date that you schedule. I do not do deliveries - only pick up and shipping! You will need to pay shipping on the website and your shipping fees will be refunded once your item is picked up. If you do not pick up your item within 2 weeks of purchase, your order will automatically be shipped to the address given upon purchase.

In the case of cancellations, any fees that have been completed by the supplier prior to cancelation (i.e. shipping & handling or specialty materials purchased) are required to be paid by the customer. I do not offer refunds for a custom piece after it is completed unless the product arrives damaged.

Already made items will be shipped via USPS or UPS within 3-5 business days. You will receive tracking information via email. Made to order items will be shipped within 10 business days.

​

Returns are not accepted unless an item is damaged in shipping.

​

If your item arrives damaged, please reach out within 3 business days to let me know so I can remedy the issue and either replace the item or issue a refund. I will need photos of the package and item to submit a claim. Please send this over with your complaint ASAP. Original artwork will always be shipped with additional insurance.

For instances where the package is missing, it may be possible for me to file a claim. This will usually take up to 15 days after the predicted delivery date of the order. For any orders submitted with the wrong address, it can take 7-15 days for a return-to-sender to be issued from the day it says “delivered.” If the package is never returned to me, I am not liable for extra costs of a new product due to the error made by the customer when submitting the order.

As we all know, deliveries are not as guaranteed as they used to be. Post offices are extremely backed up, so if there are any delays in your tracking, please give it at least 2 weeks before reaching out. I will not be able to track the package a different way, but I will try my best to figure out the situation. Often times for packages with late deliveries, they arrive 2-3 weeks late at the latest.